Refund policy

Returns

You can return unopened items within 30 days of delivery for a refund to your original payment method. Return shipping is paid by the customer. Because tea is a food product, packets that have been opened cannot be returned.

To start a return, email contact@tastea.ai with your order number and we will reply with the return address. Once the return arrives and we confirm the items are unopened, we issue the refund.

Damaged or wrong items

If your order arrives damaged, or we sent the wrong item, email contact@tastea.ai with your order number and a photo. We will send a replacement at no cost, or refund the item if you prefer.